📋 Tender Overview
The purpose of this bidding is to contract the necessary services to ensure operational continuity, support, maintenance, technological management, controlled evolution, and technical sustainability of the Single Maritime Window, hereinafter VUMAR, an electronic state and interoperable platform managed by the Undersecretariat of Transport Subtrans of the Ministry of Transport and Telecommunications MTT. The contract includes permanent services aimed at maintaining the availability, stability, security, traceability, interoperability, and proper functioning of VUMAR during the contractual period. It includes user support, incident management, corrective and preventive maintenance, infrastructure management, monitoring, deployment management, technical and operational documentation, knowledge management, and other activities necessary for service continuity. Furthermore, to sustain the technological evolution of the platform, the contract considers on-demand professional services, previously requested and approved by the Undersecretariat, aimed at making functional or technical improvements, integrations, specialized adjustments, automations, data exploitation, and other activities required for the controlled evolution of the platform, in accordance with the conditions, deliverables, and acceptance criteria established in these bases. The purpose of the contract is for VUMAR to maintain effective technological support for the maritime-port processes associated with the life cycle of the vessel, safeguarding the continuity of services, coordination among public agencies, the availability of information for public and private users, and the technical sustainability of the platform.
