📋 Tender Overview
The project involves the outsourcing of operations and maintenance for Customer Service Centers (CSCs) in the Kota Business Area. The contractor will be responsible for various services including bill collection for landline, broadband, and mobile services, new phone bookings, SIM sales, customer complaint handling, and providing value-added services. The contract is for a duration of three years with an option for two additional years based on performance. Operations and Maintenance Services for Customer Service Centers
