📋 Tender Overview
The project involves outsourcing the operation and maintenance of BSNL Customer Service Centers (CSCs) across various business areas in Kerala. The scope includes bill collection for landline, broadband, and mobile services, new phone bookings, SIM sales, customer query handling, and various commercial services. The contractor will also manage Aadhaar services and other citizen-centric e-services, ensuring compliance with BSNL''''s operational standards. Customer Service Centers, SIMs, Aadhaar services
