📋 Tender Overview
Digital transformation of Ukraine’s public administration significantly contributed to its resilience in the critical war conditions. Switzerland will consolidate its support to Ukraine in promoting innovative digital tools as amplifiers of democratic reforms in socially important sectors, catalysts of sustainable recovery and effective service provision to citizens and the private sector.
Country/region Topic Period Budget
Ukraine
Conflict & fragility
Governance
nothemedefined
Removal of land mines
Democratic participation and civil society
Public sector policy
01.07.2024 - 30.06.2028
CHF 58’700’000
The project in brief
Background In the third year of the war, Ukraine faces severe challenges to its economic stability, demographics, and social welfare, necessitating urgent innovative strategies to cope with these conditions. Further intensification of reforms, also required for the EU accession, becomes a critical precondition for a continued resilience of the state, its ongoing recovery and further development. Digitalization has proved to be a key amplifier of Ukraine’s reform process, as well as an effective tool for provision of inclusive and accessible public services. Over 20 million Ukrainians use Diia, benefitting from over 130 online public services. During the acute crisis, digital documents and services secured for millions of refugees and IDPs an access to state services provided in a human-centric manner. This became possible due to a profound digital transformation of the government administration under the lead of the Ministry of Digital Transformation supported by international partners, notably by Switzerland through its Program E-Governance for Accountability and Participation (EGAP).
Objectives Due to the digital transformation, citizens, including vulnerable groups and IDPs, and businesses get access to corruption-free public services and are engaged in shaping resilient communities.
Target groups National: Ministry of Digital Transformation of Ukraine, line ministries and state agencies, public officials, private sector. Regional: Oblast state administrations and oblast councils, Regional Development Agencies. Local: local authorities and citizens, including vulnerable groups and internally displaced people, Administrative Services Centers, civil society organizations, private businesses.
Medium-term outcomes Outcome 1: Public sector management in socially important areas is improved due to comprehensive digital transformation. Outcome 2: Through innovative approaches, local governments provide more efficient services and ensure citizens' engagement for improved resilience of their communities.
Results Expected results:
The Government introduces digital transformation approaches into the target reform policies aligned with the EU accession process.
Partner ministries introduce digital solutions for efficient and transparent service provision.
The Government ensures broad awareness raising and digit
