📋 Tender Overview
Project : ITC-001-12
Project Description : To implement the following technology at Windsor Fire and Rescue Services (WFRS): • Phase 1: A full feature fire records management solution (fire RMS) that will improve data accessibility and reliability for emergency responders and administrators • Phase 2: An upgraded computer-aided dispatch (CAD) solution and other related programs to modernize the technology at WFRS. WFRS has fallen significantly behind all other major Canadian fire agencies in the use of IT for service improvement and enhancement, specifically for creating fire RMS data, making that information available 24/7 on mobile devices, NextGen 911, and accessing corporate records. In addition to supplementing operational activities, the above new technologies are needed to provide management decision support, allow for information exchange, and expedite decision-making within WFRS and with senior City management. The department’s strategic focus is to move from ‘just keeping the lights on’ to providing incremental improvements toward achieving excellence and realizing its business goals. The acquisition of a full feature fire RMS and an upgraded CAD will help to realize that vision. Phase 1 – Fire RMS: A fire RMS can save lives. It does this by compiling information quickly from unrelated programs to facilitate decision-making during emergencies. Additionally, its sophisticated analytics allow administrators to design better plans for protecting the community. Fire RMSs are used throughout the industry to address the specialized data capture and reporting needs of emergency response agencies. The technology’s modular design includes the ability to track incidents, inspections, personnel, shift assignments, training, and asset inventories/maintenance. For departments that already have computer programs to manage this information, a fire RMS can act as a layer above those systems, populating them with data while providing a simplified user experience and a similar look-and-feel across the various modules. Additionally, a fire RMS unifies records pertaining to people, properties, and emergency vehicles, and this allows for easier and more accurate report generation. Phase 2 – CAD: A CAD system is an essential tool for emergency services, and the effective use of one can shorten response times and result in reduced damage to health and property. This project is for improvement and modernization of the dispatch function and all related processes associated with it.
