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Vietnam Aviation Administration (Ministry of Construction) has just sent a document to airlines, ground service companies... on checking hand luggage at the airline check-in area and boarding gate. In the world, a number of airlines such as: Ryanair, Wizz Air, ANA, JAL, AirAsia, Southwest Airlines, Delta Airlines... have also strictly controlled cabin luggage to ensure safety, correct weight and maintain service standards on board - Photo: Nhan Dan Newspaper According to the Vietnam Aviation Administration, recently, in some mass media, there have been reports of checking carry-on luggage at the check-in area and boarding gate of airlines, orders Ground service staff are not professional, causing inconvenience to passengers and affecting the image and service quality of the aviation industry. Review the hand luggage control process To ensure safety, on-time departure for each flight and improve service quality, the Vietnam Aviation Administration requests airlines and ground service units to quickly review the hand luggage control process at the airline check-in area and boarding gate to avoid congestion and facilitate benefits passengers; Use standard luggage weighing equipment, ensuring aesthetics. RELATED NEWS At the same time, strengthen propaganda of the airlines luggage transportation regulations on the website, ticket office and agent system, as well as thoroughly educate passenger service staff about service attitude, ensuring professionalism and friendliness. In fact, not only do Vietnamese airlines apply weighing equipment to check passengers carry-on luggage right before the plane gate, but around the world, Around the world, some airlines such as Ryanair, Wizz Air, ANA, JAL, AirAsia, Southwest Airlines, Delta Airlines... have also strictly controlled cabin luggage to ensure safety, correct weight and maintain service standards on the cabin. Carrying too many items can prolong boarding and disembarking time. Every extra kilogram in the cabin affects the planes weight balance, fuel quantity and the time it takes to close the door for on-time departure. Every minute of delay at the departure gate can slow down a series of subsequent flights. Therefore, when airlines tighten carry-on luggage, it is not to make things difficult for passengers, but to ensure flight safety, cut fuel costs and keep take-off time on time.PT
