📋 Tender Overview
Minister of Information Technologies and Communications Sherzod Shermatov got acquainted with the activities of the Unified Call Service Center under the branch of Uzbektelecom JSC Sales and Service Center.Initially the specialists of the center told about the work being done in the development of the call center plans to expand the number of employees and projects that will be implemented soon. Then the Minister got acquainted with the activities of the Call Center the conditions created for staff.The results obtained were reviewed. In particular it was noted that currently more than 700 employees of the Call Center are involved in the processing of calls for Internet and mobile services of UZTELECOM as well as appeals related to the activities of more than a dozen government agencies public organizations and businesses. . In particular more than 150 employees of the Call Center are involved in the consideration of appeals to the Virtual Reception of the President of the Republic of Uzbekistan.It should be noted that more than 45000 calls are processed every day. If we compare it to 2011 when the number of processed calls was more than 500 thousand by 2021 more than 16 million calls were considered.Great attention is paid to creating all the necessary conditions for subscribers in the call center. The Minister was presented with the CWMP project - a system for automating the process of setting up and servicing client terminals which is the remote setting of the subscriber terminal and automatic setting at the initial connection to the network. In order to create convenience for subscribers it is planned to introduce a system of remote communication problems by the end of the year in order to eliminate the need for physical training of specialists in the field. This system is currently being tested.It is also planned to expand the number of Call Center staff in order to establish Contact Centers to provide outsourcing services to more government agencies and businesses.During the presentation the Minister of ICT Sherzod Shermatov expressed his suggestions and comments noting that the joint study of existing problems in this area will help to find solutions.
