📋 Tender Overview
Guidewire and Medallia announced that Medallias new Ready for Guidewire validated accelerator for ClaimCenter is now available in the Guidewire Marketplace.Insurers know customer satisfaction with the claims experience is inextricably linked to retention and building a positive brand reputation that can attract new policyholders. Medallias platform enables insurers to gather feedback from claimants in near real-time throughout the claims process. With easy access to Voice of the Customer VoC insights insurers can identify assess and quickly act to improve their policyholders experience.Medallias accelerator for Guidewire ClaimCenter allows insurers to collect data across significant moments during the claims process including First Notice of Loss FNOL. The technology enables survey invitations to be sent allows feedback and sentiment data to be viewed and facilitates follow-up on policyholder input within ClaimCenter.Medallias accelerator enables insurers toSecurely store policyholder feedback within ClaimCenter and sync input from Medallia to Guidewire for a 360-degree view of the policyholders experienceAlert claims handlers and agents when they need to address issues with individual policyholders andUnderstand systemic issues to improve the claims experience and enable claims management to make informed decisions on service delivery.The solution allows ClaimCenter policy and claims data to be populated in Medallia Experience Cloud to provide analytics and customer segmentation. The real-time secure API-based integration enables policyholder data to be stored and accessed within ClaimCenter.By capturing policyholders feedback throughout the claims journey insurers can bring together multiple data points and have a unified view of their customer said Chris Collins Vice President and General Manager of Medallias Financial Services and Insurance Industry Practice. With these valuable customer insights they can quickly evaluate and take action in the moments that matter most.Congratulations to Medallia on the release of its accelerator for ClaimCenter providing an interactive tool to gain a deeper understanding of the customer experience said Becky Mattick vice president Global Solution Alliances Guidewire. This integration empowers insurers to uncover analyze and report meaningful business intelligence.
