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Salesforce the global leader in CRM announced that Einstein the first comprehensive AI for CRM now delivers more than 80 billion AI-powered predictions every day across all Salesforce products for sales service marketing and commerce. The new all digital work-from-anywhere world has accelerated our customers use of Einstein to sell smarter deepen customer relationships scale customer support and personalize experiences from anywhere.IDC predicts1 that global spending on AI will double in the next four years reaching 110 billion in 2024 as companies see an opportunity to boost innovation improve customer service and automate routine tasks so their employees can focus on more strategic work.AI is now an imperative not a nice-to-have.MARCO CASALAINA GENERAL MANAGER OF EINSTEIN SALESFORCEAI is now an imperative not a nice-to-have. Einstein substantiated what many have asked for years How and when will AI really drive enterprise-level value at scale said Marco Casalaina GM of Einstein. The pandemic forced companies to invest in the technologies that quickly add value. Einstein does exactly this by working invisibly behind the scenes to predict customer behavior and preferences at scale.Einstein Delivering AI-powered predictions at incredible scaleEinstein makes applications smarter with built-in automation and AI on top of existing CRM data. Einstein gets smarter with each new piece of data added to a customers CRM which makes Einstein uniquely positioned to deliver the best outcomes for sales service marketing and commerce.Einstein Platform More than 80 billion predictions every day across all Salesforce products sales service marketing commerceEinstein for Service 300 increase in Einstein Bot sessions since February of this year a 680 increase compared to 2019 700 increase in predictions for agents assistance and service automation year over year Einstein for Commerce 300 increase in daily predictions for Einstein for Commerce in Q3 2020 year over yearEinstein for Marketing 67 increase in Einstein for Marketing Cloud daily predictions in Q3 to help marketers create more personalized messages over email and mobile channelsEinstein for Sales 32 increase in converting prospects to buyers for customers using Einstein Lead Scoring by providing insights about past customer interactionsEinstein Search More than 1.5 million natural language searches per month 1.5 natural language searches every second 100 million personalized keyword searches per month.Customers are using Einstein to navigate the pandemic and emerge strongerOrvis taps Einstein to develop highly personalized conversations with customersAs the pandemic hit outdoor apparel and lifestyle brand Orvis turned to Einstein for Marketing Cloud to drive stronger engagement as a greater percentage of its customers began shopping online. Orvis uses Einstein to develop highly personalized communications for its customers and Einsteins capabilities ensure that they meet their customers expectations. For example Orvis most engaged customer segment grew by 20 percent which goes hand-in-hand with sales growth. And since they shifted to focus on the right customer conversation with targeted email campaigns traffic increased more than 30 percent and click-through rates by 22 percent. They can also respond 6x faster to trends customers are interested in. Internet Creations uses Einstein to improve forecast accuracy of cash flow during COVID-19As the newly appointed CEO of Internet Creations a business technology and consulting firm in 2020 Felisa Palagi was tested by the pandemic right away. With growing delays in customer payments it was becoming difficult to forecast their short- and long-term cash flow. The company needed a way to keep the business running while also being empathetic to the challenges their customers were facing. They adopted Einstein to more accurately predict cash flow and Einstein Prediction Builder to arrive at 2.5x more accurate forecasts while taking less than one hour to build a prediction. They also adopted Einstein Bots which led to faster response times for their customers.Icebreaker trusts Einstein to exceed shopper expectationsOutdoor apparel retailer Icebreaker is able to scale its personalization capabilities with the help of Commerce Cloud Einstein which leverages data science to suggest products for both existing and new shoppers across the entire shopping journey. Icebreaker found that its shoppers clicked on Commerce Cloud Product Recommendations 40 percent more often leading to 28 percent more revenue from recommended products and an 11 percent overall increase in average order value.Sun Basket turns to Einstein Bots to keep customers happy amid surging demandMeal delivery service Sun Basket faced a sudden 50 percent spike in case volume when the pandemic hit and needed to adapt their customer service quickly. The company turned to Einstein Bots to manage the influx of customer requests. They increased their reliance on Einstein Bots to help customers track their orders or packages report any issues with delays or damage and get a credit or refund. The Sun Basket bots now have the same or even better Customer Effort Score CES than human agents 90 percent.