📋 Tender Overview
- In Mastercard global consumer survey nearly eight in 10 say they use contactless payments- Between February and March tap-and-go transactions in Asia Pacific grew 2.5 times faster than non-contactless transactions in the grocery and drug store categories- Asia Pacific leads worldwide in contactless usage majority of consumers believe it is the cleaner safer way to payDuring February and March as many countries imposed or strengthened social distancing measures due to COVID-19 a significant majority of consumers turned to contactless card payments for necessary purchases. Citing safety and cleanliness 79 percent of people worldwide and 91 percent in Asia Pacific say they are now using tap-and-go payments.Consumer polling by Mastercard studying changing consumer behaviors in 19 countries around the world paints a picture of accelerated and sustained contactless adoption.The act of going to the store for eggs toilet paper medicine and other necessities has changed dramatically this year. Shoppers have had to adjust to new challenges when buying everyday supplies a shift in behavior that is particularly clear at checkout as people express a desire for contactless cards and voice concerns over cleanliness and safety at the point of sale.The new Mastercard survey shows- Contactless cards move to top of wallet Perceptions of safety and convenience have spurred a preference for contactless cards and reminded consumers of the ease of tapping. Globally 46 percent of respondents have swapped their top-of-wallet card for one that offers contactless. In Asia Pacific 51 percent of people have made the swap.- Confidence in contactless COVID-19 has increased concerns about cash usage and led to positive perceptions about contactless due to the safety and peace of mind it provides. The majority of respondents 82 percent globally view contactless as the cleaner way to pay with 80 percent in Asia Pacific saying the same. Contactless payments are up to 10 times faster than other in-person payment methods enabling customers to get in and out of stores faster. - Contactless is here to stay We are in a sustained period where consumers are making purchases in a very focused way. Thats reinforcing contactless use in markets where adoption is more mature and its stimulating use in newer markets. This trend appears to be here to stay as 74 percent of people globally and 75 percent in Asia Pacific state they will continue to use contactless after the pandemic is over.Mastercards survey shows a clear shift to contactless especially in Asia Pacific as COVID-19 changes the payments landscape and the way people shop now and in the future said Sandeep Malhotra Executive Vice President Products Innovation Asia Pacific Mastercard. The fact that 3 in 4 people intend to keep using tap-and-go after the pandemic is a strong sign that consumers see the long-term benefits of having a safer cleaner way to pay checking out faster and being more socially responsible.Contactless Tipping PointMastercard has been spearheading the worldwide shift to contactless for years championing the simple safe and fast way to pay. Now as consumers increasingly seek ways to get in and out of stores quickly without touching payment terminals Mastercard data reveals more than 40 percent growth in contactless transactions globally in the first quarter of 20201. More than 80 percent of contactless transactions are under US25 a range typically dominated by cash.While countries worldwide are at different stages of contactless card deployment and usage for daily shopping Mastercards insights on trends at grocery stores and pharmacies where many day-to-day essentials are being purchased showed nearly all regions experienced significant spikes in February and March.Reinforcing changing behaviors and consumer checkout preferences Mastercard saw the number of tap-and-go card payments at grocery stores and pharmacies grow twice as fast as non-contactless transactions globally and 2.5 times faster in Asia Pacific2.Just last month Mastercard announced commitments to increase contactless payment limits in more than 50 countries worldwide in Europe the Middle East Africa Asia Pacific Canada Latin America and the Caribbean. Limit increases were part of Mastercards global effort to make sure consumers merchants and small businesses have the resources to pay safely receive payment and maintain operations during the COVID-19 crisis.
