📋 Tender Overview
Another Kentucky-based company is growing in the state as today Gov. Andy Beshear announced digital customer service company Helpware will add 300 jobs across an existing location in Montgomery County and a new office in Mercer County with 500000 in total investment.As we continue to prepare for the future in Kentucky we will rely more than ever on growth-minded tech-enabled companies and Helpwares rapidly growing presence in our state highlights those efforts Gov. Beshear said. This company is making an impact in two Kentucky communities and I expect we have only seen the start of its growth in our state. Thank you to the leaders at Helpware who are creating hundreds of quality job opportunities for our residents.Helpware serves high-growth fintech health tech e-commerce technology and other market-disrupting companies to complete complex tasks and grow their brands.With the investment Helpware leaders will create 150 jobs at the companys new Harrodsburg office as well as 150 positions in Mt. Sterling where it opened in 2020 and currently employs 25 people. The new jobs include onsite roles as well as remote positions and pay an average hourly wage of 23.30 before benefits. The increased staff will boost the companys digital customer service back-office support start-up acceleration content control and AI operations among other services. Company leaders expect to begin filling the new positions before the end of 2021.Company leadership anticipate Helpwares presence in Kentucky will grow in the years ahead noting the many advantages of locating in the commonwealth and their focus on an employee-first culture. The company aims to continue its growth trajectory in the region and introduce more jobs in the future.I am beyond proud to be working and growing in the commonwealth. Our company is focused on leading the evolution of consumer expectations changing the services market as we know it said Robert Nash Helpwares CEO. Helpware is on the cutting-edge. We put our people first and set the standard for amazing customer experiences. Our drive is to create the absolute best environment for our people and enable them for success. They are the foundation of our accountable and empowered service offerings. When we empower the people taking care of customers we transcend from tasks to memorable and brand empowering experiences. The truly amazing people of Kentucky have proven invaluable in making this a reality.Founded in 2015 Helpware is a digitally enabled people-as-a-service outsourcer that supports a range of industries including health tech gaming fintech e-commerce software technology and others. The company also provided services to government and charitable organizations to assist with COVID-related programs during the pandemic. Helpware operates U.S. offices in California Colorado and Virginia and maintains a global presence with locations in Germany Mexico Philippines and Ukraine.Montgomery County JudgeExecutive Wallace Wally Johnson said the project shows the communitys ability to support growing businesses.Montgomery County has proven to provide a healthy business climate for businesses to grow and expand JudgeExecutive Johnson said. We are extremely happy Helpware has chosen to locate in Montgomery County providing employment opportunities for our citizens.Mt. Sterling Mayor Al Botts welcomed the companys growth.In this ever-changing economy it is so important that we have good and flexible job opportunities for our workforce Mayor Botts said. We welcome and appreciate the investment Helpware is making in our community. We are very excited to see Helpware continue to grow here and thankful for the great employment opportunities for our citizens.Mt. Sterling-Montgomery County Industrial Authority Executive Director Jason Rainey said Helpwares location and expansion in Mt. Sterling is a significant milestone for the community.The investment and commitment to locate their innovative business in Mt. Sterling from Sacramento California is a watershed moment for our community Rainey said. Helpwares executives have an incredible business model providing valuable services as our economy continues to evolve. We know Mt. Sterling is a rural lighthouse in Kentucky and we are glad to see leaders from the West Coast embracing our community. On behalf of Mt. Sterling-Montgomery County Industrial Authority we are grateful for your investment.Mercer County JudgeExecutive Milward Dedman said he anticipates a successful partnership with Helpware.As county judgeexecutive I am extremely proud that Mercer County can attract a leading company like Helpware JudgeExecutive Dedman said. I look forward to our community having a long-term relationship with this growing organization.Mike Willand executive director of the HarrodsburgMercer County Industrial Development Authority said the company will be a great fit for the area.We are thrilled to welcome Helpware to Harrodsburg Helpware brings leading tech-enabled business services with a history of delivering superb customer experience to some of the worlds most innovative companies Willand said. We know Helpware will fit in well with our other international industries such as Corning Essity Hitachi-Astemo and Toyota Boshoku by offering high-quality services in demand now more than ever.This is a real win for Harrodsburg and other rural counties in Kentucky as larger companies are increasingly looking for authentic communities with quality of life friendly people and growth opportunities to be a part of.Helpwares investment and planned job creation furthers recent economic momentum in the commonwealth as the state builds back stronger in response to the effects of the pandemic.
