📋 Tender Overview
Amazon Web Services Inc. AWS an Amazon.com Inc. company is part of the latest acceleration in Delta Air Lines digital business transformation with the announcement of a multi-year agreement to serve as the airlines preferred cloud provider. AWS will help Delta unlock technologies and streamline processes that will make the customer experience faster smoother and more securefrom the booking process to the flight experience.Continuous innovation is at the core of Deltas commitment to its customers said Matt Garman Senior Vice President of Sales Marketing and Global Services at Amazon Web Services. Delta is using AWSs global infrastructure proven operating expertise and wide range of services to drive innovation in delivering superior customer service as well as enhancing efficiency and reliability across its global network.Delta is building on AWSs broad portfolio of cloud technologies and solutions to meet unique industry and regulatory requirements as well as the companys continuous drive for efficiency and reliability. With AWS Delta is providing a secure infrastructure for timely data-driven insights. In addition Delta is providing its employees with the opportunity to take part in training with the AWS Designated Virtual Trainer DVT program to increase cloud adoption and develop new client-facing and internal capabilities. Delta plans to scale the program across its global hubs to ensure employees around the world have access to in-person and online cloud skills training.Were not just transforming our IT backbonewere rallying our entire organization to use leading technology to improve our customers travel experience in meaningful ways said Deltas Rahul Samant E.V.P. and Chief Information Officer. Our work with AWS is one of many critical steps were taking to modernize our technology platform empower our employees with the best tools available and give customers even more control over the way they fly.The airline is also working with AWS to modernize the core technology platforms that support its customer engagement center operations. Thanks to Amazon Connect a fully managed easy-to-use omnichannel cloud contact center service customers who call Deltas reservations and customer care specialists will have a more streamlined experience. Delta customer care specialists can respond in real time to customers with new online and text support.Deltas collaboration with Amazon extends beyond technology innovation. The airline is also Amazons most preferred carrier supporting Amazons business travel needs around the globe.
