United States Alexa Tender

Customers of FirstEnergys utilities can now get updates on their electric bill through Amazons Alexa and Alexa-compatible devices including Echo and Fire TV.This new functionality can help customers retrieve important details about their electric account and their electric bill delivering answers within seconds of being prompted. Information available via voice assistance includes billing notifications due dates payment confirmations and monthly and yearly billing comparisons. There are no costs or fees for using Alexa to access utility bill information.This technology provides another touchpoint for customers and is centered on convenience real-time data and ease of use said Sam Belcher senior vice president and president of FirstEnergy Utilities. We are excited to offer this functionality to the growing number of customers who have come to rely on voice-activated assistants for quick access to information.To use this new functionality customers with an Alexa or compatible device will need to sign up for an online account with their FirstEnergy utility. Linking an Amazon account to a FirstEnergy utility account can be accomplished in a few simple steps. Once linked customers can ask numerous questions for information about their electric bills includingAlexa how much is my electric billAlexa when is my FirstEnergy bill dueAlexa compare my FirstEnergy bill to last month.Alexa did I pay the FirstEnergy billAlexa whats the balance of my electric billAlexa what is my electric bill statusAdditional functionalities will be added over time with the input of customers who use the service and will include kilowatt hour kWh usage comparisons and bill payment. This service does not yet include the ability to report or check the status of a power outage.