📋 Tender Overview
Customers contacting the Disclosure and Barring Service DBS between 5 to 10 September 2022 by telephone email or webchat may face some disruption and delays. This is due to industrial action by staff working for one of our contractors Hinduja Global Solutions HGS. HGS is contracted to provide DBS customer contact centre services as well as a number of other administrative functions.During the industrial action HGS is putting additional resources in place to try and minimise the inconvenience to customers as much as possible.The industrial action is not expected to have any significant impact on turnaround times for DBS checks or barring decisions. Our core services will not be affected and employers and customers should continue to access these as normal.
