From now on visitors will be able to influence the quality of services in the centers and they in turn will systematically improve the service.The government has passed a resolution that will modernize the network of administrative service centers improve access to administrative services and expand the number of services in the centers. The resolution provides for changes to the Model Regulations on the CNAP and the Model Regulations of the CNAP . In addition the resolution will promote the emergence of new Action centers.Action centers - a one-stop-shop with a set of all necessary services for citizens - explain in the Ministry of Digital Transformation of Ukraine. Comfortable and inclusive facilities trained customer administrators digital tools that speed up service all about modern government service.According to the adopted resolution visitors will be able to influence the quality of services in the centers and they will systematically improve the service. To improve the quality of services CNAPs will monitor the quality and publish the results. In addition in each CNAP you can find a QR-code with a questionnaire for feedback.The queues will disappear. The number of employees the number of waiting places and the area of space in the centers will be formed taking into account the number of inhabitants of the territorial community. In addition it will optimize the workload on administrators.CNAP will be a place for community meetings. There will be an opportunity to hold social cultural educational and other events. In addition CNAPs will be able to introduce additional services - free legal aid reception by the head of the local community and consultations of entrepreneurs within the project Action. Business - tell in the Ministry of Finance.The premises of the centers will become more modern and comfortable. CNAPs will be able to use the Action -markes navigation pointers icons posters about new digital features as well as approved recommendations for the design of the premises.Ukrainians will be able to use administrative services even at home. The resolution regulates the features of providing services Mobile Administrator and Mobile Center. As a result administrators will provide services to people without being tied to the office.
🔍 Key Information
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Tender Reference No.
464432168
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Publication Date
05 Aug 2021
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Sector
Information Technology (IT)
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Notice Type
News
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Location
Ukraine
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Documents & Downloads
No documents found
🏷️ CPV
No CPV found
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