📋 Tender Overview
The explosive development of AI is opening up great opportunities for the banking industry but at the same time brings many new risks. According to TPBank General Director Nguyen Hung, only when mastering technology and controlling AI can banks maintain customer trust in the digital environment. Download Mr. Nguyen Hung, General Director of TPBank emphasized the strategy of mastering artificial intelligence to protect digital trust for customers. The duality of technology and the problem of mastering artificial intelligence. At the Digital Trust in Finance 2026 Forum, Mr. Nguyen Hung - General Director of TPBank emphasized: The banking industry is entering an unprecedented period of transformation, when customer trust is no longer built by large headquarters or solid safe systems, but is located in The ability to protect data and assets in the digital environment. According to Mr. Nguyen Hung, in the AI era, banking, which has been a business based on trust and reputation for hundreds of years, needs to make more efforts to affirm its pioneering position in protecting digital trust for customers. Using artificial intelligence effectively, exploiting maximum benefits but at the same time limiting the dark sides of this technology is an effective way to protect assets as well as users peace of mind. TPBank CEO said: The banking industry is facing a historic turning point. If in the past, customers placed their trust in massive transaction rooms or physical security locks, now that trust is placed in the ability to protect transactions in cyberspace. The strong development of cashless payments has helped the transaction experience become much faster. The processing time for a transaction is now measured in just a few seconds. However, along with that speed comes the risk of increasingly sophisticated forms of fraud. According to Mr. Nguyen Hung, illegal money flows can now go through dozens of different accounts and then be converted into digital currency in just about 40-45 seconds. Notably, high-tech criminals no longer stop at simple forms of forgery. Deepfake and AI are being used to directly attack the user identification system. Many advanced AI models are even capable of automatically scanning for system vulnerabilities at a level that surpasses conventional cybersecurity experts. In that context, Mr. Hung believes that financial institutions cannot just maintain a passive defense state. With a processing scale of 5-7 million transactions per day, using human effort to review and analyze risks is no longer feasible. Therefore, AI must become a key weapon to help dissect unusual transactions among millions of data continuously processed every second. However, besides great benefits, AI also brings many new risks. TPBank CEO noted that this technology can create false data or be used by criminals for malicious purposes. Digital trust today is a combination of safe technology and customers peace of mind. Any bank that makes users feel safe to touch will have an advantage in the digital transformation race, said Mr. Nguyen Hung. Download Mastering artificial intelligence and maintaining a continuously operating system 24/7 is the key to helping TPBank ensure smooth financial blood vessels, firmly protecting customer trust. 3 core pillars create a steel shield to protect digital trust. According to TPBank leaders, to build a steel shield to protect digital trust, the bank needs to focus on 3 pillars including transparency, safety and security and the ability to operate continuously. The first pillar is transparency. Bach. Customers are not only interested in interest rates or fee schedules, but also want to track transaction status, data processing processes and how the bank resolves complaints. In the digital environment, a lack of transparency can easily cause skepticism to appear more quickly. The traditional banking model relies heavily on switchboard operators or customer service staff. However, this method of operation requires large human resources and sometimes causes customers to wait due to overloaded switchboards. To solve that bottleneck, TPBank has deployed AI Chatbot, AI Agent and financial assistants to replace most of the activities of the traditional Call Center team. According to TPBank, applying AI helps customers receive immediate support, even at dawn or during holidays. Users can also proactively look up transaction history from many years ago without waiting for manual verification. This helps maintain a continuous connection between customers and the bank, while increasing the ability to control personal assets. Not only that, AIs support for 24/7 continuous information processing also helps reduce operational pressure on the bank. Instead of depending entirely on humans, the system can automatically respond and process a series of requests at the same time at a much higher speed than the traditional model. The second pillar is safety and security - a factor considered by TPBanks CEO to be the backbone of digital trust. According to Mr. Nguyen Hung, customers can only truly feel secure when they feel safe in each transaction operation. Currently, TPBank has deployed an AI system to control behavior according toreal time. If an account is detected that generates transactions from a strange IP address that continuously changes within 60 seconds, or shows signs of unusual login on the same network, the system will automatically activate a defense mechanism to prevent suspicious transactions before damage occurs. At the same time, Liveness Detection technology is also applied to authenticate the users real face, thereby preventing forms of forgery using Deepfake photos or videos. This is considered one of the important solutions as forms of high-tech fraud become more and more sophisticated. According to experts, the introduction of AI into security not only helps improve processing speed but also increases the ability to detect unusual signs that humans may miss. In t
