📋 Tender Overview
During activity within the framework of Consumer Day. The National Superintendency of Sanitation Services (Sunass), informed the Huancavelican population about the procedures to follow to preThe National Superintendency of Sanitation Services (Sunass) informed the Huancavelican population about the procedures to follow to file claims for the service provided by the company that provides drinking water service.
During the activity carried out on the occasion of World Consumer Day, the regulator guided users so that they know their duties and rights regarding the water service they receive.
It was also indicated that, if the water company is forced to interrupt the service for scheduled work, it must notify 48 hours in advance, through various means of communication, so that the user population can make the corresponding provisions.
If it is an unforeseen outage, the provider company must inform about the work that is being carried out, how long it will take to find a solution and offer the population alternative supply through tanker trucks, while the service suspension lasts. Likewise, if the user considers that they have high or improper billing, they can file a claim.
It is important to emphasize that the water company cannot charge or cut off service for the claimed receipts. If this situation arises, it must be reported immediately to Sunass. During the multi-sector fair for World Consumer Day, the States regulatory and supervisory bodies such as Indecopi, Osiptel, Osinergmin and Oefa also participated.
It should be noted that Sunass has different service channels, such as the Sunass Phone 1899 and WhatsApp (1 6143180), through which operational problems can be reported.
