📋 Tender Overview
Through its Participate, Neighbor program, the regulator managed a micro-hearing.The National Superintendency of Sanitation Services (Sunass) summoned the Agua Tumbes company and the users of Hilario Carrasco Street in the Realengal sector, in the Corrales district, due to the shortage of drinking water in the area.
According to neighbors, the problem has persisted for a year and affects 15 families, who must buy water in tanks. In this regard, Sunass, through its Participate, Neighbor program, managed a micro-audience, with the presence of the provider company and the users.
During the meeting, the regulator asked the provider to inform the residents of the reasons for the lack of water in the area and provide them with alternative solutions. Those affected demanded that Agua Tumbes improve the management of the valves for an equitable distribution of the service. In addition, they warned of the indiscriminate use of motor pumps in high areas, which harms them.
The company promised to coordinate with the Police the removal of motor pumps and valves placed by third parties, in order to improve the pressure of drinking water in the street; as well as providing them with 1 additional hour of service. Sunass will monitor the commitments and provide a solution to the users of the aforementioned street.
The regulator remembers its guidance channels so that users can report problems with drinking water and sewage: Phone Sunass 1899, line 072-29-10-47, as well as its social networks on Facebook and X.
