📋 Tender Overview
On February 4, 2026, Stephanie Obertin, Minister of Digitalization, presented the second National Inclusion Action Plan (2026-2030), adopted by the Government Council on January 16, 2026. Gallery 1 Stephanie Obertin, Minister of Digitalization (c) MinDigital Stephanie Obertin, Minister of Digitalization (c) MinDigital Stephanie Obertin, Minister of Digitalization Location: (c) MinDigital This new Action Plan, developed in consultation with more than thirty public, private and associative stakeholders, consolidates existing measures and is dedicated to better meeting the needs of the most vulnerable groups and ensuring that digital transformation benefits the entire population. We do not want to leave anyone behind, underlined Stephanie Obertin. Six strategic levers for sustainable digital inclusion The second National Action Plan for Digital Inclusion is structured around six strategic levers. These levers bring together 36 sub-objectives and 249 initiatives, implemented by 14 ministries and 65 of which report directly to the Ministry of Digitalization. Ensure the coordination of the National Action Plan Deepen digital skills Strengthen motivation and generate digital confidence Facilitate access to digital Strengthen autonomy thanks to digital Maintain an alternative to digital Monitoring and evaluation The action plan is dynamic and will be subject to rigorous monitoring and continuous evaluation, based on indicators and deliverables defined for each initiative. A steering committee, bringing together the ministries and administrations involved, will ensure monitoring and strategic coherence of actions. At the same time, the Ministry of Digitalization will coordinate a dedicated interministerial working group, which will meet regularly to discuss the topic in Luxembourg. In addition, an external evaluation will be carried out by a specialized third party with an interim report at mid-term and a final report after five years, in order to measure the overall impact and formulate recommendations for future policies. Initiatives from the Ministry of Digitalization During her presentation of the National Action Plan for Digital Inclusion, the Minister of Digitalization also highlighted some concrete initiatives from her ministry which are currently being implemented: the launch of the AccessiLingua solution, the digital mandate and the proximity counter. The first was developed as part of a GovTech Lab innovation partnership. Based on artificial intelligence, AccessiLingua makes it possible to transform complex administrative texts into versions written in simplified language, in French and German. The tool considerably facilitates and accelerates the production of accessible texts, although the generated content does not constitute Leichte Sprache or FALC certified versions, these requiring specific human validation. The digital mandate will allow people who have difficulty with digital technology to authorize a loved one to carry out administrative procedures online on their behalf. The proximity counter is an alternative to the physical Guichet.lu counter located in Luxembourg city. This will travel across the country in the form of a bus and will offer the possibility of carrying out administrative procedures online at dedicated terminals. This local service is based on a broad public consultation of nearly 8,000 people, in order to identify their needs in advance and create a service that meets their expectations.
