Sri Lanka Dfcc Tender

Digitalization is the new trend and it is evident that the future is brimming with promising prospects. The start of the new decade arrived with a major setback in the form of a global pandemic. This left banks with an ultimatum of either going digital or risk their clients well-being in exchange for long-term sustainability.The need to move to a more digital banking model has been talked about for almost a decade but COVID-19 has made the need for reduced operational costs and improved digital experiences more important than ever.DFCC Bank was able to adapt fast since it has been in the forefront of extending digitalized solutions for its beloved customers. The recent innovation of DFCC Bank comes in the form of an upgraded virtual wallet with mobile banking features. Vice President of Digital Strategy for DFCC Bank Dinesh Jebamani shared the potential and future prospects made possible by the virtual wallet while shining light on the other arrays of digital solutions offered by the bank.How far has DFCC Bank come in the digitized worldDFCC Bank has a rich heritage enriched with 65 years of experience within the banking sector. Over the years DFCC Bank has given significant emphasis on the importance of digitalization as well as customer convenience and the relevance of these aspects for the customers. DFCC Bank was the first bank to launch a mobile virtual wallet in year 2015 Thereafter in year 2018 DFCC Bank launched the payments and cash management solution for its corporate customers DFCC I-Connect. In January 2019 the bank launched the first interactive credit card statement for credit card customers. The statement helps track expenses monthly last 3 months and provides a spend wise analysis segregate debit credit international and local transactions.In terms of digitalization DFCC MySpace concept introduces ATMs CRMs Cheque deposit kiosks and Pay-and-Go machines where customers can perform Cardless Card based cash deposits withdrawals credit card payments bill payments cheque deposits etc. DFCC Bank is one of the few banks which does not charge a fee when bank customers use same for cash withdrawals in DFCC ATMCRM machines. Providing value addition for its customers is the essence of DFCC Banks existence.The bank has been heavily focused on digital transformation for the past two years. DFCC Bank believes in collaborations. The virtual wallet is a product developed due to collaboration partnership with DFCC Bank own subsidiary Synapsis which is a reputed FinTech in Sri Lanka. The Mobile Teller M-Teller service enables bank staff to visit customers and collect their daily cash collections and this service again is offered free of charge.DFCC Bank is venturing on a continuous journey down the digitalization route developing new solutions with new partners and a continuous improvement mindset. The future of the customers will forever be etched on the conscience of DFCC Bank. The vision is to be accepted as the most customer centric and digitally enabled bank by year 2025.What are the unique features of a DFCC Virtual walletThe DFCC Virtual wallet is currently a dynamic and novel product and facilitates multiple functionalities and facets. The channel is a wallet with inbuilt mobile banking features in one single product. A newly designed interface was introduced last year where the customer has the choice of using the product in a language of their choice either in Sinhalese English or Tamil. This gives an engaging interactive experience. During the past five months we have added more than 15 new features to add value to existing and new customers to use the channel. This was made possible due to the dedication and commitment of our staff and external partners.The virtual wallet facilitates a plethora of useful features such as checking balances of customers Current Savings Accounts interest rates maturity dates on fixed deposits and loan balances due date. Customers can also add there DFCC credit cards Primary and Supplementary and view credit card details card number limit available balance minimum payment due payment due date card status cashback rewards value view credit card transaction details and credit card statements of the last 3 months.Transfers are enabled providing customers to transfer funds within own accounts to third party DFCC accounts or any other another bank accounts via CEFT and option to add CEFT account transfers to favorites pay other bank credit cards via CEFT. Further customers can download or share the CEFT transfer confirmation receipt to beneficiaries.Customers also have the option to top up the wallet and make bill payments to mobile and telecommunication service providers utility services insurance providers send money to mobiles and request monies further cardless withdrawal feature is enabled where customers can withdraw cash from nearly 135 DFCC ATMs and 45 CRMs island wide.How does this wallet enhance customer convenienceThe virtual wallet is offered free of charge. It is very simple to use and understand and available in customers preferred language Further the app can be downloaded from both Playstore and Apple iStore. We have introduced multiple on boarding options for new and existing customers.New to bank customers can download the app and use the apply now feature to onboard themselves further use the demo version to self experience the product.Existing customers can contact the call centre or use their own debit card to self onboard.Customers can perform peer to peer transfers favorite payments option to add nicknames add funding sources and also make voice commands to check balances.Further customers do not need to maintain a bank account to avail the service and provides financial inclusivity.