📋 Tender Overview
The Governing Council was informed of the award of the contract for the acquisition of these devices with an investment of €7.7 million. They are easy to use for people with disabilities and have the option of video calls or photographs of destinations to provide a better service. Their installation from 2025 is included in the second phase of the underground's Technological Improvement Plan.
The Community of Madrid refurbishes Metro ticket vending machines with intelligent, cutting-edge technology to offer users a better service. The Governing Council, which met today, heard the proposal to award the contract for the purchase of 145 new devices to be installed from next year in 19 stations on the underground network with an investment of €7.7 million.
This initiative marks the start of the second phase of Metro's Technological Improvement Plan, which will benefit passengers at stops on different lines in Nuevos Ministerios, Colombia, Pinar del Rey, Mar de Cristal, Feria de Madrid, Aeropuerto T1-T2-T3, Barajas, Bilbao, Tribunal, Alfonso XIII, Arturo Soria, Asca, Esperanza, Príncipe de Vergara, Pueblo Nuevo, Pavones, Barrio de la Concepción, Portazgo and Príncipe Pío.
The vending machines are developed with an ergonomic design and offer more efficient and user-friendly features especially for people with disabilities. For example, they incorporate simple language that makes it possible for hearing-impaired users to purchase tickets.
In addition, they integrate a camera that can offer remote customer service via video call and a 42-inch high-definition screen to improve communication between users with reduced mobility and the device.
Moreover, one of the main novelties will be the ease to choose a ticket according to where the passenger is going, including places of tourist interest such as destinations with photographs of them, so that it won't be essential to know the name of the station. This makes it easier for tourists and people who are not used to using the Metro network to use it.
SMART KEYBOARD
The new equipment is equipped with Metta's 4.0 technology. This system has a smart keyboard enabled for target selection and natural language recognition capability. Its development has been the result of the research and work of Metro professionals, following an analysis of users' needs, which has led to a definitive design.
The new mechanised points of sale are in addition to the 32 locations where they are already in place. Metro de Madrid's goal is to continue extending these devices throughout its network over the next five years.
The public company is immersed in a process of digital transformation to achieve a more efficient and energy-saving public service, as well as continuing to provide greater convenience to users. These actions are 40% financed by the FEDER 2021/27 programme of the Community of Madrid.
