📋 Tender Overview
Members of the public receive SMS messages informing that they a parcel could not be delivered to them because VAT needs to be paid on the parcel. A link on the SMS leads them to a web page where they are requested to deposit money into a bank account.The SA Post Office does not require customers to make any bank deposit before parcels are released. If VAT or any other fees are payable on a parcel this is paid at the time when the parcel is delivered or collected.The customer will receive a valid receipt for this payment.Where the Post Office has the cellphone number of the recipient the customer will receive an SMS requesting him or her to collect the parcel at a specific Post Office branch. The SMS will not request that funds be deposited into an account.
