📋 Tender Overview
According to the latest results of a regular comparative analysis of the development of e-government services in the European Union 2023 (E-Government Benchmark), Slovenia again ranked 19th out of 35 analysed countries. Measurements were carried out in November and December 2022.
With the help of such analyses, countries can determine the quality of their services for residents and businesses compared to other European countries. The findings can help countries plan activities and resources and evaluate the effects of various development projects and measures. Such analyses also enable the exchange of good practices, knowledge and experience between countries, as well as more uniform and high-quality public administration services, which improve the lives of citizens and increase the competitiveness of the economy.
The set of life events used also represents the so-called "key digital public services", which are also important from the perspective of the EU's Digital Decade 2030 digital goals and from the perspective of the national Digital Public Services Strategy 2030, adopted by the Government of the Republic of Slovenia in December 2022.
Last year, European Commission experts analysed the following four life events:
Starting a company - spot.gov.si, www.gov.si, investslovenia.spiritslovenia.eu, sloveniapartner.eu
Career - ess.gov.si, poiscidelo.si, www.gov.si, e-uprava.gov.si, zpiz.si, zzzs.si, nijz.si
Study - evs.gov.si, uni-lj.si, um.si, upr.si, ung.si, emuni.si, euprava.gov.si, isic.si, srips-rs.si
Family life (birth, acknowledgment of paternity, birth statement, marriage/divorce, death of a relative, passport) - euprava.gov.si
The methodology covers four key dimensions – user-orientation (availability, usability), transparency (offering services, service planning, personal data), mobility (cross-border) and key factors (eID, eDocuments, registers, eService). The results also represent one of the sources for the DESI Digital Economy and Society Headline Index (4a2 Digital Public Services for Citizens, 4a3 Digital Public Services for Business, 4a4 Pre-filled Forms, 4a5 Transparency, 4a6 Customer Support, 4a7 Mobile Friendliness).
Compared to other European countries, Slovenia ranks around the European average in terms of development of e-government services. As regards the two-year average of the main indicators, Slovenia ranks 19th out of 35 analysed countries in terms of overall maturity of e-government. As an example of our good practice, this time two services on the SPOT portal are highlighted: obtaining a list of employees and injuries at work.
Meanwhile, the European Commission is already working on the next round of measurements, covering life events Regular business operations, Relocation, Transport, Small Claims and Health, and the results will be published next year.
