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AXA Insurance Singapore has added a new chief customer operations officer role while also appointing a new managing director for retail and a new chief financial officer.Jeremy Ong takes up the chief customer operations officer role and is responsible for all customer information technology IT and operations activities. He will focus on enhancing the customer experience and driving marketing strategy digital transformation and innovation efforts.Mr Ong was most recently senior vice president of the group CEO office of NTUC Enterprise. He has experience in both the civil service and commercial sectors and has held management positions across IT sales and operations.As the new managing director retail Julien Callard will oversee the companys retail business and general insurance distribution functions. This comes as AXA moves to streamline its business by merging its distribution functions and strategic business units.
