📋 Tender Overview
Sber has implemented its own target solution, SmartContactPlatform (SCPL), in the operation of the Corporate Solutions Center, a contact center for businesses. This is a platform for omnichannel communication with clients, which allows receiving and distributing calls and chats, as well as collecting statistics about them. Sbers Contact Center for Business has already migrated to SCPL, which is now used to support 3.2 mn corporate clients for whom the transition was seamless and unnoticeable. This proprietary platform allowed the bank to effectively replace third-party software for remote business services. The platform can be quickly customized to meet specific business needs. Employees have already noticed the high speed and user-friendly interface of the target solution.
