📋 Tender Overview
In the second administrative instance, the Specialized Consumer Protection of Indecopi confirmed the fines for a total of 7.91 UIT, equivalent to S/ 42 318.5, imposed on the agencies Lalo Travel Tourist Services E.I.R.L. (Lalo Travel), Travel and Transport Agency Mirador Tours E.I.R.L. (Mirador Tours) and Tourist Transport Company Mony Tours E.I.R.L. (Mony Tours) for offering as a tourist destination La Laguna Paron (Ancash), despite the fact that the entrance was restricted by security measures in the face of the danger of overflowing and rock fall.
During the investigations, it was determined that the aforementioned agencies presented consumers at an unjustified risk, contravening article 25 of the Code of Protection and Defense of the Consumer, when they continued to offer the lagoon as a tourist destination when their access was closed for security reasons.
For this conduct, INDECOPI ratified the sanctions imposed in the first administrative instance by the Commission of the Regional Office of Indecopi de Ancash Chimbote headquarters to Lalo Travel (5.01 UIT), Mirador Tours (1.60 UIT) and Mony Tours (1.30 UIT). In addition, the immediate payment of the fines was ordered under the warning of initiating the corresponding coercive actions in case of non -compliance.
In this way, Indecopi reiterates its commitment to protect consumers against practices that violate their right to safety and integrity, as well as ensuring that travel and tourism agencies in the country act with responsibility and transparency, avoiding exposing people to predictable risks that may affect their life or health.
The resolutions are public and can be seen in the following links.
Resolution 1858-2025/SPC-indecopi: https://n9.cl/ht57o
Resolution 2309-2025/SPC-indecopi: https://acortar.link/opzuih
Resolution 1075-2025/SPC-indecopi: https://acortar.link/etmsmu
Huaraz, October 3, 2025
