📋 Tender Overview
Artificial intelligence will respond to MegaFon employees requests related to HR management The operators team has access to a chatbot that will provide information on various HR issues online.
The new bot called MegaColleague has knowledge of 150 topics including HR records motivation and reward programs administrative support corporate culture and other issues The virtual assistant knows all internal corporate processes and will tell you where you can get the necessary data but does not provide personalized answers and does not have sensitive information.
The implementation of the system was preceded by a lot of preparatory work A test version of the consultant bot based on the ChatGPT generative neural network was launched in April of this year At the first stage artificial intelligence could only answer basic questions about ordering certificates and switching to remote work As its popularity grew and the number of requests from company employees increased the bot learned and was able to expand its competencies to 15 HR topics In addition the time to prepare answers to questions was reduced from 12 to 4 seconds The most popular topics were related to the summer season employees were interested in how and when they can take a vacation and how many days are left for rest.
Since the launch of the virtual consultant MegaFon specialists have been rating questions analyzing likes and dislikes which the staff used to evaluate the accuracy and correctness of the answers A specially formed focus group conducted testing helping to improve the bot and teach it new topics It turned out that the interests of employees are not limited to HR issues Therefore specialists from the operators competence center for large language models together with colleagues in HR developed and implemented a new version of the bot.
Before the implementation of the robot in work with personnel specialists answered more than 500 HR questions per day this is almost 150 thousand per year After the implementation of MegaColleague each of the 22 thousand employees can ask a question to the chatbot even during nonworking hours and immediately receive an answer Our experience with big data and machine learning is used to solve a large number of internal tasks We plan to continue developing the chatbot adding new topics to its knowledge library and making sure that all MegaFon employees become friends with MegaColleague says Roman Ermoolenko Director of Corporate Development and HR Management.
