📋 Tender Overview
According to the independent analytical agency TMT Consulting, Rostelecom remains the leading Russian player in the virtual telephony market in terms of the number of clients. The service is used by 1,500 companies in the Tomsk region.
“Virtual PBX” (VATS) is a modern telephony with the ability to organize a corporate network with allocation of numbers in ABC codes (geographically defined codes) and 8-800 with short internal numbering. Using the service, the client can independently create call distribution scripts, configure the voice menu, call forwarding and auto-informer.
To connect to the service, the customer does not need to install telephone lines or purchase a PBX—it is enough to have a reliable connection to the Internet. Virtual telephony integrates with CRM systems for convenient work with client databases. The service is managed through a clear web interface. VATS is available anywhere in the world where there is Internet access.
Customers now have the opportunity to try an additional VATS feature, Speech Analytics, for free. This is a service for automatically analyzing all recorded operator dialogues by keywords, emotions and phrases. Artificial intelligence examines conversations and provides results in the form of a set of data, conclusions and recommendations for improving the company's business processes. The promotional offer period is valid for 30 days from the date of registration.
