📋 Tender Overview
Rostelecom launched an intelligent speech analytics service at the largest automobile holding company in the Kirov region, Motor. The smart audio system, built into special badges, automatically records employee dialogues with customers in seven Kirov car dealerships. In total, the provider provided the enterprise with more than 100 devices.
Thanks to audio badges, the holding's management can control the purity of transactions, employees' compliance with service standards when talking to customers, and the clarity of information about promotions. With the help of digital technologies, the quality of customer service is improved.
Evgeny Valov, Director of the Kirov branch of PJSC Rostelecom:
"Motor Auto Holding is the first large Vyatka enterprise equipped with our smart audio badges. Before purchasing them, the customer tested the service for three months and was able to evaluate its advantages. Our specialists provided assistance in setting up dictionaries and the necessary analytics. Earlier, we provided Motor's Kirov car dealerships with high-speed Internet and deployed a Wi-Fi network, on the basis of which the cloud audio system operates."
The speech analytics service is based on speech recognition technologies, which artificial intelligence converts into text. The gadgets record conversations and, using a built-in Wi-Fi module, transmit data to a Rostelecom server dedicated for these purposes.
The customer can view ready-made reports with statistics on the quality of work of each department and specific employees in the service’s personal account.
Audio badges cannot be turned off or removed. The built-in accelerometer determines the position of the device - audio recording is activated only in the "on a person" position.
