📋 Tender Overview
Rostelecom has connected a virtual voice assistant to the Pyt-Yakh District Clinical Hospital. The robotic autoinformer was specially developed to meet the requirements of the medical institution and became the first intelligent digital operator implemented in the Yugra hospital by Rostelecom.
Alexander Aksyonov, chief physician of the Pyt-Yakh District Clinical Hospital:
"On average, about 200,000 people receive outpatient medical care at our institution during the year. In autumn and winter, due to the increase in seasonal infectious diseases, the number of outpatients increases. At the same time, all patients undergoing treatment at home must be given due attention and reminded of their visit. The main task of the voice assistant is to reduce the workload of the reception staff. The staff only forms a calling database for the digital operator. A conversation with a robot is quite similar to talking to a real person. But the autoinformer does not get tired, does not make mistakes, does not take lunch breaks and can simultaneously reach up to 150 people! Thanks to Rostelecom technologies, we have received a reliable electronic assistant for solving everyday issues."
For the Pyt-Yakh District Clinical Hospital, Rostelecom's experts created a special algorithm, according to which a smart robot-autoinformer operates. The voice assistant reminds the patient of the date and time of the appointment, indicating the specialization and name of the doctor, records what decision the client made and sends the final report to the hospital's e-mail.
Alexander Zykov, acting director of the Khanty-Mansiysk branch of Rostelecom:
"Our goal is to help medical institutions in Yugra keep up with the times by using advanced digital solutions. We are constantly equipping hospitals and clinics with optical internet, video surveillance and provide virtual telephony services. The digital assistant that appeared in the Pyt-Yakh hospital is more technologically advanced than its analogues and more productive than a person in a number of ways. The operator integrates with any contact center systems and CRM platforms. The customer will not have to invest additional funds to replace the existing software with new one."
Thanks to modern software, the virtual robot assistant is able to learn. At the customer's request, Rostelecom is ready to expand the functionality of the system. For example, reorient the digital operator to incoming calls, enable the voice recognition option, or set a specific conversation scenario.
