📋 Tender Overview
Rostelecom upgraded communication lines and access equipment in Petropavlovsk-Kamchatsky. Preventive work has improved the quality of customer service. Accordingly the number of requests from the companys subscribers to the technical support line has decreased.Rostelecom specialists put in order the equipment and communication lines in 23 houses of the Oktyabrsky district they checked 160 switches 23 of them were replaced cable channels and pipe racks were restored unnecessary cables were dismantled and the companys property was marked. The changes affected nearly 1600 Rostelecom subscribers.When choosing addresses for preventive maintenance the specialists of the Kamchatka Branch relied on several indicators the number of customer requests to the technical support line on service quality issues the service life of equipment claims from management companies.Modernization of communication networks directly affects the smooth operation of equipment which determines the stability of Internet access and the quality of digital services. The level of service primarily affects subscribers trust in the company. Working proactively we continuously monitor subscriber communication networks and annually carry out preventive maintenance on equipment. As a result our subscribers can use all the possibilities of the Internet and their favorite services such as Wink video surveillance smart home.In the next step the company began to modernize the equipment in the apartments of the clients of the selected houses. Now specialists replace obsolete Internet equipment free of charge. This happens as follows Rostelecom calls subscribers and informs about the need to install new equipment. A technical specialist comes to the client at the agreed time changes the cable if necessary installs and configures a new router or set-top box.
