📋 Tender Overview
Rostelecom is changing its approach to working with corporate clients using virtual PBX and offering businesses updated tariffs for the popular digital service. Client companies will be able to choose a tariff with a different set of options, each of which will help solve current problems without attracting additional employees and increasing labor costs.
Tariffs for Rostelecom's virtual PBX are grouped depending on the current business needs: calls only, employee monitoring, analytics, as well as a full set of functions for a contact center. They differ in the size of the monthly fee, the range of available functions, the number of jobs and assigned landline numbers. At the same time, all tariffs offer the function of call distribution, call forwarding, auto-informer, voice menu and call transfer to internal short numbers.
New virtual telephony connectivity options are especially relevant for companies experiencing a shortage of sales and customer service specialists. It is precisely such employees who remain among the most scarce in the labor market today: vacancies in this area occupy 21.9% of the total number of open positions, while the share among applicants in sales with an active resume is only 16.8%. At the same time, against the backdrop of a general shortage of personnel in the Russian economy, the burden on business in terms of the wage fund is growing: nominal wages in January-December 2023 increased by a record 16.2%. [i]
The introduction of modern digital services, in particular virtual telephony, into the sales process allows companies to partially compensate for staff shortages, optimize their workload and reduce labor costs. Thus, audio greetings, intelligent call routing and voice assistants take on some of the tasks, freeing up employees. Analytics and monitoring tools such as call recording, speech analytics, and virtual PBX reports help you measure performance, identify areas for improvement, and plan employee training. Additionally, improved call handling, reduced wait times and personalized interactions improve customer satisfaction. Tariffs for virtual PBX offered by Rostelecom give companies the opportunity to choose the most suitable digital tool for business management.
