📋 Tender Overview
Rostelecom has transferred the MFC divisions of the Udmurt Republic to a virtual PBX. Now the center's employees can use short numbers to call each other and redirect citizens' calls to the necessary specialists.
Cloud telephony has been launched in MFC branches in all cities and regional centers of the republic, while existing numbers with local telephone codes have been retained.
Alexander Kostylev, Director for Work with Corporate and Government Segments of the PJSC Rostelecom branch in the Udmurt Republic:
"Previously, the regional MFC used both cloud telephony from different operators and analog communications. When connecting a virtual PBX, we integrated all channels into a single cloud space. Now corporate calls are free. In addition, the company conducted training for MFC employees on managing their personal accounts so that they could use the service functions in full."
With a virtual PBX, it is easy to generate detailed call statistics, set up call forwarding, create a voice menu or listen to a recording of operator conversations with clients. Based on the service, you can also quickly deploy a contact center or connect personal and business mobile numbers to the system.
Gulnara Vakhrina, director of the MFC UR:
"For the MFC of the Udmurt Republic, whose network includes several dozen offices, cloud telephony is irreplaceable. In the personal account, we see full statistics of telephone calls and can determine the level of workload of operators. This data helps to quickly distribute tasks between employees and reduce the waiting time of applicants on the line."
In Udmurtia, more than 2,700 organizations use virtual PBX. This is the most popular service for businesses and government agencies. Keeping an existing phone number is available in all cities of the republic.
