📋 Tender Overview
Rostelecom provided high-speed Internet access to the Techcenter Grand group of companies in Vladimir. The provider’s specialists connected nine facilities of the auto holding to broadband Internet access at speeds of up to 300 Mbit/s, IP-TV, number “8 800”, “Virtual PBX” (VATS). This will significantly improve the level of customer service for the company. Firstly, they will always be able to get through by phone, and secondly, during an in-person visit, they can spend the waiting time watching their favorite TV show or movie.
Pavel Shatokhin, director of the branch of PJSC Rostelecom in the Vladimir and Ivanovo regions:
“High-speed Internet is not just guaranteed access to the Network, it is the ability to connect to any resource-intensive services. Cloud telephony is one of these services, by the way, the most popular among representatives of the auto business. It is easy to connect and use, and can be easily supplemented with options: create a voice menu, deploy a contact center, set up short numbering. It is important that when switching to VATS, organizations can retain their existing landline numbers.”
Andrey Feoktistov, head of the information technology department at Techcenter Grand:
“With the help of a range of services from Rostelecom, we intend to solve key business problems: improve the quality of customer service and increase the number of sales. I am sure that the connected services will allow us to optimize many processes and improve the skills of our specialists by analyzing the recordings of their conversations.”
