📋 Tender Overview
Rostelecom continues to provide advanced digital services to the largest enterprises in the Perm region. Modern technologies allow large insurance companies to reach a new level.
Rostelecom, as an integrator of digital solutions, organized a stable connection and implemented a project in the Perm branch of Rosgosstrakh. Now clients of the insurance company can make free calls from all over the country to a single telephone number with further forwarding of the call to the right specialist. The service has reduced the dialing time to 40 seconds, previously the average was one and a half minutes. To date, the system saves employees and clients time by more than 20%.
Elena Nesterova, director of the branch of PJSC insurance company Rosgosstrakh in the Perm region:
“We strive to be as convenient and accessible as possible for everyone. Thanks to digital resources from Rostelecom, we can offer our clients instant service, quick consultation and the most effective interaction between our services. This allows the population to quickly obtain the necessary information, issue policies and resolve other issues related to insurance. In addition, the voice assistant reduces the wait time for an operator response and improves the quality of service. We are confident that this approach will help us improve relationships with clients and increase their satisfaction with insurance services.”
Alexandra Iskhizova, director for corporate and government segments of Rostelecom in the Urals:
“Fast communication is a key factor in running a successful business. Today, Rostelecom covers all the digital needs of organizations; for this we are constantly improving our products. This is how we help our clients not only reduce costs, but also increase profits. When using solutions that work using digital algorithms, company employees have the opportunity to always stay in touch. The efficiency of operators’ work is also facilitated by the voice assistant, which distributes incoming calls, and employees do not waste resources on transferring calls. Digital telephony lowers barriers to customer contact, which means increased satisfaction when contacting support services.”
