📋 Tender Overview
The intellectual service with the functionality of the ESMP Button chatbot, developed by the RTK IT Plus (a subsidiary of Rostelecom), was included in the Unified Register of Russian Poles, which is maintained by the Russian Ministry of Culture.The ESMP Button module ensures the collection of additional information about the companys clients, simplifies the processes of interacting with them and ensures round -the -clock operation of services, which can significantly reduce the costs of the organization.
ESMP is a universal platform designed to simplify the management of services and automate the process in IT, general service centers (OCO), administrative and economic departments (AHO), HR and other divisions of large companies.The platform includes five complementary modules that expand its functionality.So, the Button module provides a user web interface and offers an integrated environment for the development of chat bots and creating multifunctional scenarios of interaction between users and bots based on artificial intelligence.
The module provides users with many opportunities for creating and tuning chat bots using the Low-Code approach.The key functions include visual development of dialogs using the Drag-And-Drop interface, which allows you to drag the elements and components to the screen for the convenient creation of various scenes without the need to write code.Implemented the possibility of integration with messengers and corporate platforms (such as Telegram, VK, VK Teams, Yandex-Mesenter, Express, Squadus, Mattermost, Rocket-Chat and others), between ESMP modules, in addition, for the convenience of users in dialogue with chat.The bot has a built -in function of the processing of a natural language.
Arsen Blagov, General Director of RTK IT Plus:
We are actively developing the direction of import substitution, which is an important priority in information technology.The ESMP platform demonstrates a successful solution to problems in this area and offers unique functions to automate the management of services of different departments.The Button module is a useful and valuable tool for working with customers, and its inclusion in the register of domestic in terms of compliance with the requirements of state departments.
ESMP Button has become the fifth platform module included in the domestic register in: ESMP Metrica - in 2020, ESMP Client Portal and ESMP Service Manager, ESMP Lingvo - in 2023.
