📋 Tender Overview
Rostelecom has built modern communication lines and carried out a complete modernization of the telecommunications infrastructure in the new five-star Dostoevsky Hotel in Vladivostok.
The provider connected the hotel to high-speed Internet and installed a virtual automatic telephone exchange (VATS). These solutions will provide guests with the opportunity to enjoy a perfect vacation in comfortable conditions, and the management will significantly improve the quality of communications and the level of hotel service.
Access to a fast and stable network will allow travelers to easily solve various tasks - from communicating with loved ones on social networks and negotiating long-distance calls to planning a further route and choosing entertainment.
Head of the Sales and Service Department for Small and Medium-Sized Businesses of the Primorsky Branch of PJSC Rostelecom Victoria Chernikova: Wi-Fi networks and integrated Internet systems create ideal conditions for both guests and the hotel itself. Tourists are provided with uninterrupted communication and access to a wide range of online opportunities, which makes their stay more comfortable and enjoyable. At the same time, the hotel gets the opportunity to organize a single information space between all services and employees, which facilitates more efficient data exchange and optimizes administrative and management processes. I am confident that the use of advanced digital technologies in the Dostoevsky Hotel will contribute to the development of Vladivostoks tourism infrastructure, increasing the attractiveness of our city for guests and creating the most comfortable conditions for their stay.
The implementation of Rostelecoms digital ecosystem services in the hotels business processes has made it possible to optimize many key tasks, from registering and accommodating guests to financial transactions and coordinating staff work. In particular, the integration of a virtual PBX with the CRM system has already had a positive effect on the quality of service and operational efficiency of the hotel.
Elizaveta Kobzar, Executive Director of the Dostoevsky Hotel: Providing guests with uninterrupted and high-speed Internet is an important competitive advantage along with such factors as hospitable staff, cozy rooms and delicious cuisine, which affect the overall impression of the holiday and guest satisfaction. Rostelecoms digital solutions not only simplified our work by automating most administrative tasks, but also helped us set up a personalized approach to each guest and improve the level of customer service. Rostelecom successfully promotes its digital solutions in the hotel sector. The Dostoevsky Hotel serves as a shining example of how modern technologies can transform the hospitality industry, ensuring high-quality interaction between guests and services and increasing overall business efficiency.
