📋 Tender Overview
Upon returning from the legislative recess, in February, the Regional Development and Tourism Commission (CDR) may vote on a bill that prohibits the sale of tourist packages with flexible dates.
PL 4,368/2023 determines that, when contracting tourist transport or accommodation services, the consumer must be accurately informed, at the time of purchase, about the dates and times at which the services will be provided and about the companies responsible for providing them, and must also receive the respective reservation codes.
The proposal, authored by senator Jorge Kajuru (PSB-GO), seeks to prevent tourists from not knowing when or which company they will travel with when paying for the package.
The text received an opinion from the rapporteur, senator Augusta Brito (PT-CE), in the form of a substitute (alternative text). The senator states that the objective is also to prevent the agencies lack of planning or financial crises from directly harming the client. The measures are inserted in the Consumer Protection Code.
In the text, Augusta restricted the rules to the airline and accommodation sectors, preserving other services related to tourism, such as car and van reception, tourist tours and subscription packages.
It is necessary to differentiate the cases in which tourist packages are contracted from the others in which there are contracts with different characteristics, often advantageous for the consumer, states the senator in her report.
Tourism agencies may only offer services that are already available for provision within the period stipulated in the contract. In the case of airline tickets, companies are prohibited from changing dates or canceling the service without the express agreement of the passenger, except in cases of force majeure, such as flight delays and cancellations, which are often caused by factors beyond the control of the airline.
After voting in the collegiate body, the text must go to the Senates Consumer Inspection and Control and Defense Commission (CTFC), which will vote on the project in a final decision.
The CDR is chaired by senator Professor Dorinha Seabra (Uniao-TO).
Lurya Rocha, under the supervision of Patricia Oliveira
Agencia Senado (Reproduction authorized upon citation from Agencia Senado)
