📋 Tender Overview
Dat muc tieu khong de nguoi dan cho qua 30 phut, co hom lam viec den 19h-20h, can bo Trung tam Phuc vu hanh chinh cong dac khu Phu Quoc (An Giang) dang thay doi cach phuc vu. Tu to giay khai sinh giup mot em nho den truong den viec huong dan nguoi dan tu nop ho so truc tuyen, moi thay doi deu huong toi su hai long cua cong dan. Tai xuong Can bo Trung tam Phuc vu hanh chinh cong dac khu Phu Quoc huong dan nguoi dan tra cuu thu tuc va su dung dich vu cong truc tuyen, giup nguoi dan tung buoc tu thuc hien ho so - Anh: chinhphu.vn/Le SonTu to giay khai sinh den co hoi toi truongNhieu nam chua co giay khai sinh, em Nguyen Van Ny, sinh nam 2012, tru tai khu pho Cay Thong Ngoai Cua Duong (dac khu Phu Quoc) khong the den truong nhu nhung dua tre cung trang lua. Em khong co giay chung sinh, cha me dang lao dong o nuoc ngoai, lai khong phai nguoi dia phuong. Nhung thu tuc chua duoc thuc hien suot nhieu nam khien viec hoc cua Ny them trac tro.Ong Nguyen Van Hong, ong ngoai Ny, tim den Trung tam Phuc vu hanh chinh cong dac khu Phu Quoc. Cong chuc Trung tam chu dong phoi hop voi Cong an dac khu xac minh, thao go cac thu tuc lien quan den giay khai sinh, ma dinh danh va tam tru cho em.Co giay khai sinh, Ny lai gap tro ngai vi da qua tuoi nhap hoc. Viec ho tro tiep tuc va den nay em da duoc den truong tren dia ban dac khu. Cau chuyen cua Ny cho thay mot cach hieu gian di ve cai cach hanh chinh: Phia sau bo ho so co the la mot dua tre can den lop, mot nguoi gia can duoc ho tro hay mot gia dinh dang mong giai quyet cong viec thiet than.Buoc vao Trung tam, dong chu Lay su hai long cua nguoi dan lam thuoc do chat luong dich vu hien ngay phia tren quay so 1. Day la quay uu tien cho nguoi cao tuoi, nguoi khuyet tat, phu nu mang thai va nguoi co con nho. Nhung truong hop nay khong can lay so thu tu khi den lam thu tuc.Khu vuc huong dan, tiep nhan va tra ket qua co 18 quay. Tai noi cho, thu tuc duoc niem yet kem ma QR de tra cuu; wifi mien phi, may photocopy va kenh gop y bang ma QR tai tung quay duoc bo tri de nguoi dan tien su dung.Ba Le Thi Thu Thao, To truong phu trach Trung tam Phuc vu hanh chinh cong cho biet, don vi dat muc tieu khong de nguoi dan ngoi cho qua 30 phut. Khi co nguoi cho lau, bo phan ho tro chu dong toi huong dan hoac dieu phoi sang quay phu hop.Thay doi tu loi chao o quay tiep danDe cac quay co the ho tro lan nhau, cong chuc duoc luan chuyen vi tri, tim hieu nhieu linh vuc thay vi chi quen mot dau viec. Theo ba Thao, Trung tam mat khoang mot nam, tu thang 7/2025, de can bo dan van hanh thanh thuc cach lam nay. Ban dau co nguoi ban khoan vi phai danh them thoi gian nghien cuu, nhung sau do tung buoc thich ung.Thang 6/2026, Trung tam to chuc lop boi duong ung dung tam ly trong giao tiep, phuc vu cong dan keo dai mot thang. Hang tuan, can bo cung xu ly cac tinh huong thuong gap tai quay, tim cach ung xu phu hop hon voi tung hoan canh.Nhung cau hoi quen thuoc nhu Nop ho so gi?, Ho so nay cua ai? dan duoc thay bang Chau co the giup gi cho co/chu?, Da, moi co/chu ngoi, chau se xem ho so a. Theo ba Thao, thay doi loi noi la buoc dau de chuyen sang hanh dong phuc vu.Co lan, thay nguoi me vat va do con, nhan vien ra be va do giup de chi yen tam lam thu tuc. Mot cu gia di lai kho khan duoc nhan vien cong ra tan xe. Nhung viec lam khong nam trong bieu mau hay quy trinh ay lai la dieu nguoi dan de cam nhan nhat ve thai do cua can bo. Qua nhung buoi hoc, cong chuc con cung nhau phan tich cac tinh huong phat sinh tai quay, lua chon cach ung xu phu hop de moi nguoi den giao dich deu duoc lang nghe va huong dan ro rang.Trung tam mo cua truoc 7h va truoc 13h de nguoi dan di lam thu tuc som khong phai dung doi ben ngoai. Nguoi da lay so trong ngay duoc phuc vu het; co hom can bo lam viec den 19h-20h. Viec ra ve sau 18h cung khong hiem. Tai xuong Hoat dong tiep nhan, giai quyet thu tuc hanh chinh tai Trung tam Phuc vu hanh chinh cong dac khu Phu Quoc, noi dat muc tieu khong de nguoi dan cho qua 30 phut - Anh: chinhphu.vn/ Le SonGiup nguoi dan co the tu thuc hien thu tuc truc tuyenCung voi thay doi thai do phuc vu, Trung tam chuyen tu lam giup sang huong dan nguoi dan tu thuc hien thu tuc truc tuyen. Nhan vien kien tri chi cach dang nhap bang VNeID, ke khai va gui ho so qua Cong Dich vu cong quoc gia. Voi mot so thu tuc dang ky kinh doanh, nguoi dan da co the nop tai nha va nhan ket qua dien tu, khong can den quay.Tai khu ho tro, cac kiosk nop ho so duoc bo tri de nguoi dan thao tac truc tiep duoi su huong dan cua nhan vien. Ma QR cong khai tai cac quay cung tao them kenh de nguoi dan dong gop y kien sau khi hoan tat giao dich. Trung tam cung phoi hop voi Buu dien Phu Quoc tra ket qua ho so tai nha, them lua chon cho nhung nguoi kho thu xep thoi gian di lai.Nguoi dan con duoc huong dan lay so thu tu tu xa qua Zalo, chu dong thoi gian den Trung tam. Bao cao so 66/BC-HCC ngay 11/9/2026 do Giam doc Nguyen Trong Thuong ky ghi nhan, trong ky tu 11/8 den 10/9, he thong co 11.893 luot lay so, trong do 9.188 luot qua Zalo, dat 77,25%. Cung ky, Trung tam tiep 12.316 luot cong dan.Theo so lieu he thong tinh An Giang duoc bao cao, ho so thu tuc hanh chinh cap xa nop truc tuyen dat 99,38%. Dac khu cung duy tri tam diem tu van, ho tro nguoi dan thuc hien thu tuc tren Cong Dich vu cong quoc gia tai cac diem dia ban.Chi Vo Thi Lai, cu tru khu pho 6 An Thoi, ke khi den lam the bao hiem y te cho con, chi chua ranh thu tuc nhung duoc huong dan vui ve, nhiet tinh, ke ca cach lay so qua dien thoai. Nhung chi dan cu the giup nguoi dan tu tin hon khi tiep can dich vu cong, thay vi lan nao cung can can bo thao tac ho.Pho Chu tich UBND dac khu Phu Quoc Nguyen Le Quoc Toan nhan manh, Trung tam la noi nguoi dan cam nhan ro nhat thai do cua chinh quyen, song tiep nhan chi la buoc dau; quan trong hon, ho so phai duoc tra dung han. Hinh anh chinh quyen phuc vu chi that su ben vung khi su tan tam tai quay di cung ket qua giai quyet cong viec dung hen.Le SonTham khao themTrien khai chinh sach dac thu de go vuong cac du an phuc vu Hoi ngh
