📋 Tender Overview
The National Superintendence of Sanitation Services (Sunass) attended to more than 1,320 users of Puno's drinking water and sewerage services during 2023, of which 589 queries were related to operational aspects, such as lack of drinking water service, low pressure in home connection, problems with sewerage, complaint procedure, among other topics.
Likewise, 362 cases related to commercial problems related to billing (metered consumption, improper or excessive billing, among others) and 126 cases related to commercial issues not related to billing were addressed. In addition, 252 queries for general information, such as duties and rights of users.
The head of Sunass in Puno, Javier Pineda Ancco, highlighted that the sanitation services company Emsa Puno had the highest number of complaints, with a total of 982 cases, followed by Seda Juliaca with 218 complaints. Meanwhile, Aguas del Altiplano, Emapa Yunguyo and Nor Puno had fewer complaints.
"We closely follow the complaints submitted by users to evaluate the responses of the service providers and the measures taken to resolve them. In cases where the provider fails to comply with its obligations, Sunass could initiate an enforcement action," Pineda said.
Finally, he requested that, in the face of problems with the service, citizens should first contact the provider company. If the user is not satisfied with the response of the EPS or is not attended to in a timely manner, they can contact the Sunass in Puno for guidance, at the Sunass 1899 Phone, at the 051 291029 hotline or visit the regulator's office located at 943 El Sol Avenue, Puno.
Nationwide care
At the national level, Sunass served more than 123 thousand users of drinking water and sewerage services during 2023, 30% more than in 2022. This growth also represents a 40% increase over the average number of visits over the last five years.
