📋 Tender Overview
The National Superintendence of Sanitation Services (Sunass) guided users who went to the Agua Tumbes service and collection office about problems due to high consumption, lack of drinking water, low pressure, service cut off without justified cause, among others.
In this way, the regulator expands its face-to-face service channels so that the population is aware of their duties and rights as users of sanitation services and, thus, contributes to improving the quality of the service.
Inquiries from users were received while they were going to the provider's offices to pay their water bill or file a claim for operational or commercial problems. In this context, the Sunass staff guided them on the complaints procedure, which they will follow-up.
The population who wishes to inquire about their drinking water and sewerage services can contact the hotline 072-291047, for the attention of users in the Tumbes region; In addition, they can go to the regulator's office located at 486 Tumbes Norte Avenue, Monday through Friday from 8:30 a.m. to 5:30 p.m., write to the tumbes@sunass.gob.pe mail or call Fono Sunass 1899.
DID YOU KNOW...
To initiate a claim, users must go to the provider company in their city and request form no. 2. The company has a period of 35 working days to resolve the claim and notify the address with a resolution. It is important to remember that the water company cannot charge or cut off the service for the months claimed until the dispute is concluded.
