📋 Tender Overview
During 2023, the office of the National Superintendence of Sanitation Services (Sunass) of Loreto, through its user service platform and itinerant campaigns, guided 1,327 users of drinking water and sewerage services.
Of the total number of attentions, 72.1% corresponded to commercial issues, such as problems with billing, debt splitting, claim procedure, among others. 17.2% was due to operational aspects, such as lack of water, flooding and burst pipes. On the other hand, 10.7% of the visits were for general information, such as the duties and rights of users.
Likewise, through the micro-hearings of ¡Participa, vecino!, alternative solutions were channeled to 316 families in the Loreto region, to reach voluntary agreements in the face of common problems such as low pressure, lack of water, clogging or drainage leaks, as well as high billing, high delinquency in the payment of the family quota, deficient monitoring of water for human consumption, among others.
Sunass recommends that users properly channel their complaints, leaving a record of them through the forms that are issued by EP Sedaloreto at its commercial office. In this sense, the regulator reminds users that the "pay first and claim later" does not exist, since the EPS has the obligation to receive the complaints without demanding any payment for it, until the dispute has been resolved.
It should be noted that the Sunass user service platform seeks to publicize the rights and duties of users, as well as provide details on the correct procedure to initiate a complaint for drinking water service.
GO TO SUNASS
The user population who wishes to inquire about their drinking water and sewerage services can contact the hotline 065-391072, its toll-free line Fono Sunass 1899 or go to the regulator's office located at 450 Tacna Street, Monday through Friday from 8:00 a.m. to 5:00 p.m.
