📋 Tender Overview
Digital tool attributes important qualities and unifies in a single Platform the TUPA and NON-TUPA services that it offers to citizens. ByUnPaisSeguro/ Sucamec, an institution attached to the Ministry of the Interior, has implemented a new Digital Reception Desk, through its Sucamec Online Platform (SEL), unifying the TUPA and NON-TUPA services to improve the user experience and foster trust in public institutions.
This advance by the entity attached to the Ministry of the Interior facilitates agile and transparent access to services such as the NON-TUPA services that comprise; requests for access to public information, complaints, corrections of procedures and services, requests for appointments or hearings, suppliers, among others. In this regard, the head of the Citizen Service and Document Management Unit, Manuel Janjachi, highlighted that this initiative responds to the digital modernization of the entity, prioritizing usability and accessibility for all citizens.
Jancachi Toribio recalled that, previously, the Digital Reception Desk service was offered through the email mesadepartes@sucamec.gob.pe . Along these lines, he pointed out that it is very important that natural and legal persons know about the new functionality of the Platform (SEL) that will require every citizen to create a user account to access a service of the entity.
This digital tool seeks to bring citizens closer to modern and secure public services by optimizing administrative processes and reducing response times, thus contributing to a more efficient and transparent State, aligning itself with Law No. 27806, Law of Transparency and Access to Public Information.
It should be noted that the implementation of the New Digital Reception Desk is an important change that responds to the digital modernization of the entity, to improve the experience of its users and offer a more integrated, efficient and secure service, guaranteeing that all citizens can benefit from it regardless of their level of digital competence.
