📋 Tender Overview
The Specialized Chamber for Consumer Protection (SPC) of Indecopi ordered Nestlé Peru S.A. to withdraw from the market or modify the labels of 28 products with imprecise specifications on dog and cat food ingredients, so as not to mislead consumers.
The Consumer Protection and Defense Code establishes that any information or presentation or omission of information that misleads the consumer regarding the nature, origin, mode of manufacture, components, uses, volume, weight, measures, prices, form of use, characteristics, properties, suitability, quantity, quality or any other data of the products or services offered is prohibited.
The decision was adopted by the Specialized Chamber for Consumer Protection of the Indecopi Court, a body that belongs to the resolution area of the institution and are autonomous in the exercise of their functions, in accordance with the provisions of Article 21 of the Law on Organization and Functions.
You can review Resolution 2498-2023/SPC-INDECOPI at the following link: https://servicio.indecopi.gob.pe/buscadorResoluciones/getDoc?docID=workspace://SpacesStore/5737c598-751a-44a7-bda3-8ff7b1937717
Indecopi reminds citizens that they can contact us through the following service channels:
Email: sacreclamo@indecopi.gob.pe
Telephones: 2247777 (Lima and Callao) and 080044040 (toll-free for regions)
Virtual claim: https://enlinea.indecopi.gob.pe/reclamavirtual/#/
