📋 Tender Overview
In order to be closer to citizens and empower them to fully exercise their duties and rights as users of telecommunications services, the Supervisory Agency for Private Investment in Telecommunications (OSIPTEL) inaugurated its new guidance office in the city of Cusco, implemented in accordance with the new service model of the regulatory body.
The new premises of OSIPTEL, located on av. Tacna 102-104, in the district of Wanchaq, has a modern infrastructure and a conducive environment to provide greater convenience to citizens who come to receive attention and information about its telecommunications services.
"Cusco is one of the regions that reports the most attention at the national level, so it was necessary to reinforce our presence with the aim of empowering users by providing them with clear and timely information about their rights and duties," said the executive president of OSIPTEL, Rafael Muente Schwarz, who led the opening ceremony and reaffirmed the institution's commitment to the region.
This new location will allow a greater proximity to the citizens, as it is close to the main commercial areas and service centers of the operating companies, in addition to being close to other public entities such as the district municipality of Wanchaq, INDECOPI, the National Police of Peru, among others.
It should be noted that, as of the third quarter of 2023, OSIPTEL provided more than 16,600 services to users of telecommunications services in Cusco through its service channels, monitoring actions to operating companies, training, outreach activities, among others, being one of the three regions with the highest number of services provided nationwide, only behind Lima and La Libertad.
Of the services and guidance provided at the request of users, the largest number corresponded to Movistar users (67.82%), followed by Claro (19.37%), Entel and Bitel with 413 (3.22%).
The main queries from users in the region were related to complaint procedures, billing, case follow-up, Renseg issues, quality of service, service cancellation, among others.
Claro was the company with the most fines
OSIPTEL maintains permanent supervision in the Cusco region, which has made it possible to detect non-compliance with the quality standards of services and to sanction the companies Claro, Movistar and Entel for more than S/5 million in the last three years.
The most sanctioned company in the region was Claro with S/3.7 million in fines, followed by Movistar with S/1.5 million, approximately, and Entel with more than S/14.
For more information on telecommunications services, users can go to the new OSIPTEL headquarters, located at av. Tacna 102-104, Wanchaq district. You can also contact us by calling the telephone exchange 1844 or the telephone numbers 084-261841 and 940 709 682l, or by writing to the e-mail cusco@osiptel.gob.pe.
