📋 Tender Overview
Given the interruption of the mobile telephone and internet services of the operating company Claro in the district of Pichari province of La Convencion department of Cusco the Supervisory Agency for Private Investment in Telecommunications OSIPTEL informs citizens of the followingThe OSIPTEL Monitoring Center preliminarily detected the affectation of a Claro base station in the district of Pichari province of La Convencin department of Cusco on Thursday March 9 at 758 p.m. which caused the interruption of mobile telephone and internet services in the aforementioned locality.Immediately OSIPTEL asked the company Claro for preliminary information on the origin of the event as well as a detailed report on the impact caused to users who were left without service in order to evaluate and determine the corresponding actions according to current regulations.The operator informed OSIPTEL that the event was caused by the cutting of the fiber optic cable in the section to the Sivia Pichari base station and that it managed to fully restore services at 1000 a.m. on Friday March 10.OSIPTEL reminds all affected subscribers that the operating companies have the obligation to make the return on the corresponding receipt for the time in which the service has been interrupted.OSIPTEL will verify compliance with returns to affected users.Likewise after the evaluation of the information sent to the OSIPTEL Monitoring Center it was identified that there was degradation of the service of the company Movistar and that there was no affectation of the service of the company Bitel.On the other hand it was verified that the company Entel would not have installed a base station near Pichari that provides coverage in the area. The OSIPTEL Monitoring Center is constantly monitoring the impact on services and their restoration throughout the country.
