📋 Tender Overview
After the interruption of the mobile service of the operating company Claro in several population centers of various regions nationwide, the Supervisory Agency for Private Investment in Telecommunications (OSIPTEL) informs citizens of the following:
On Wednesday, January 31, 2024, 177 base stations (antennas) of 2G technology of the company Claro were reported to have been affected by an international failure of the satellite, which caused the interruption of mobile service in several population centers in various regions nationwide.
From the first day of the incident being reported, OSIPTEL began coordinating to supervise the restoration of service in all the affected localities, which occurred gradually, as reported in the statement issued on February 8.
According to the OSIPTEL Monitoring Center, the town of San Antonio del Estrecho, Putumayo province, Loreto region, was the last of the affected localities in which the restoration of mobile service was pending.
On Saturday, February 17, 2024, technical personnel from the operating company Claro traveled on a Peruvian Air Force (FAP) flight to San Antonio del Estrecho, achieving the full restoration of the mobile service in the aforementioned town. In this way, 100% services were restored in the areas that were affected by the impact of the 177 base stations nationwide.
The OSIPTEL Monitoring Center maintains coordination with the operating company and continues with its supervision work for the peace of mind of citizens.
The operating companies have the obligation to make the refund to the affected subscribers, in the corresponding bill, for the time that the service has been interrupted. OSIPTEL will verify compliance with the refunds to the affected users.
