📋 Tender Overview
In 2022 there were 31458 interruptions in mobile telephony fixed telephony fixed internet and pay TV services which represented an increase of 10.85 compared to that reported in 2021 28379. This was announced by the Supervisory Agency for Private Investment in Telecommunications OSIPTEL during the webinar OSIPTEL Quality of telecommunications services as a fundamental right.The director of Supervision and Instruction of OSIPTEL Luis Pacheco Zevallos indicated that of the total interruptions 70 22139 were due to commercial power failure. In the case of mobile service base stations antennas are powered by commercial power but usually have a backup system with batteries that support up to eight hours ideally and with generator sets. Unfortunately the interruptions in these 70 of cases have occurred because there has been no power autonomy or the interruption was too long he said.At the national level he added that 55.46 of localities with mobile internet that is 8.32 population 2 178 550 inhabitants only have the presence of one operator. The problem of disruptions is very serious in these areas. We have all seen that in the previous weeks there have been many problems due to Cyclone Yaku on the north and central coast of Peru especially in isolated locations where due to their remoteness or lack of deployment of companies there is only one operator present. If that operator has problems and the service falls these communities are cut off he explained.The various drawbacks with their services have generated user dissatisfaction. According to the Telecommunications User Satisfaction Level Study 2022 39 of surveyed users would be moderately satisfied with their mobile service and 10 would be dissatisfied. Likewise the main problems reported in this service corresponded to slow browsing speed 57 and signal interference and cuts 57.With regard to fixed internet 49 of users indicated being moderately satisfied with the service and 17 dissatisfied. The problems recorded for the most part were due to slow browsing speed 60 and intermittency in the service 45.Supervisory actionsAgainst this background OSIPTEL has been developing monitoring and inspection actions based on the current Service Quality Regulations and with emphasis on availability indicators of the time the service is present mobile voice service rates of unestablished attempts interrupted call rates quality of service coverage Text message delivery time voice quality and internet compliance with minimum speed.The exercise and regulatory function of OSIPTEL is carried out considering that the State is actually the final responsible in front of the citizens that the services are provided in adequate conditions and that is where the fundamental component comes in the quality of the provision of services taking into account that users make a payment for the contracting of these services said the general manager of OSIPTEL Sergio Cifuentes Castaeda during the webinar. He added that the concessionaires act on behalf of the State so it is mandatory that they comply with minimum quality standards.To monitor the quality of service the regulator performs field measurements with sophisticated equipment visiting between 600 and 700 population centers per year. When quality levels are not met improvement commitments are established with the operating companies to improve the quality of their services in the indicators of coverage quality voice quality and text message delivery time. In the last three years on average 73 of improvement commitments have been met benefiting 1356309 users on average for each semester of verification.Technological toolsIn the period of the national emergency due to the pandemic OSIPTEL accelerated the process of implementing digital tools to timely detect problems in the quality of service. In collaboration with the operating companies a monitoring center was established where you have access to alarms that show the unavailability of a base station.There is also a service for access to information on mobile internet measurements made from collaborative applications which allow access to aggregated information from more than 150 million measurements in more than 600 districts nationwide. The user can access this information through the digital tool Check your mobile internet. In addition an automated fixed and mobile internet measurement system is being implemented.
