📋 Tender Overview
Increased access to public telecommunications services. So far in 2023, the Supervisory Agency for Private Investment in Telecommunications (OSIPTEL) provided a total of 4974 services to people with disabilities in the country on fixed telephony, mobile, internet and pay TV services, through different channels (face-to-face, telephone, email, web) and outreach activities (training and conferences).
"At OSIPTEL, we promote accessibility to telecommunications services for people with disabilities, who represent more than 10% of the national population. That is to say, more than 3 million inhabitants in Peru," said the director of User Care and Protection of OSIPTEL, Tatiana Piccini, within the framework of the National Day of Persons with Disabilities, which she celebrates today, October 16.
He added that, of the total number of services carried out this year, 4760 (95.7%) were carried out during outreach activities, of which 4713 were given through training and 47 in orientation days aimed at this population group. In addition, by region, the largest number of these visits were carried out in Junín (1756), followed by Puno (669), Loreto (362), Huancavelica (262) and Lima (229).
Meanwhile, the main topics discussed in the outreach activities referred to special tariff plans for people with disabilities, rights and obligations of telecommunications users, use of the Checa tu caso tool, complaints procedure, and risks of the commercialization and purchase of mobile chips on public roads.
Attention at the user's request
The remaining number of services, 214 (4.3%), were at the request of users with disabilities. With 107 services, the most used channel was the face-to-face one, in the OSIPTEL offices deployed nationwide. This was followed by telephone (93), email and web (8), and monitoring of operating companies (6).
At the regional level, Lima led with the highest number of on-demand services, with 79. This was followed by Tacna (24), Puno (15), Piura (12), and La Libertad (12).
Regarding the issues of attention, they referred to the complaints procedure, billing, cancellation of service, contracting of service, collection, quality, blocking and unlocking of equipment, among others.
In the segmentation by operating companies, of the total number of services at the request of users, 113 corresponded to Movistar. Fewer calls were made to users of Entel (30), Claro (24), Bitel (13), as well as other companies or topics (34).
According to the type of disability, care was provided to users with physical, visual, hearing, mental and intellectual disabilities. However, in the largest number of cases, users chose not to specify their disability (102 visits).
Orientation service
OSIPTEL also has the guidance service for people with hearing disabilities, through which 20 services were provided during 2023. It can be accessed by appointment, through the following link: https://serviciosweb.osiptel.gob.pe/DiscapacidadAuditiva.
During this year, the regulatory body also prepared an informative guide in Braille so that visually impaired people can access the information they need and make better decisions when contracting their public services. This material has already been distributed to different associations, municipal offices for the care of people with disabilities (OMAPED) and other organizations at the national level.
