📋 Tender Overview
The Supervisory Agency for Private Investment in Telecommunications (OSIPTEL) informs citizens of the following:
On Wednesday, January 31, 2024, the OSIPTEL Monitoring Center detected the impact of 177 base stations (antennas) of 2G technology of the company Claro, which caused the interruption of mobile service in various population centers in some regions of the country.
Immediately, OSIPTEL requested information from the company Claro on the origin of the event, as well as a detailed report on the impact caused on users who were left without service, in order to evaluate and determine the corresponding actions, according to current regulations.
The operator Claro informed OSIPTEL that the event was caused by an international failure of the satellite of the company that provides the service and that technical personnel were deployed at the national level, which has been carrying out corrective actions.
The restoration of the service has been taking place gradually and to date there are 37 stations that remain affected in Ancash, Arequipa, Ayacucho, Cajamarca, Huancavelica, Huánuco, Junín, La Libertad, Lima, Loreto, Moquegua, Pasco, Piura, Puno and Ucayali.
OSIPTEL reminds all affected subscribers that the operating companies have the obligation to make the refund on the corresponding bill, for the time that the service has been interrupted. OSIPTEL will verify compliance with the refunds to the affected users.
OSIPTEL will continue to supervise the work carried out by the company until the service is fully restored.
